Refund and Cancellation Policy

You can request a refund of any charge within 14 days of that charge. This covers your first payment and every renewal. You do not need to give a reason, and it does not matter whether you have used the platform in the meantime. We refund the charge in full to the payment method you used.

You can cancel at any time from your account settings, or by emailing info@karbon360.tech from the address on the account. Cancellation stops the next renewal. Your subscription stays fully active until the end of the period you have already paid for, and you can export your data throughout.

Subscription fees are charged in advance. More than 14 days after a charge, that period is not refunded: a monthly subscription cancelled mid-month runs to the end of that month, and an annual subscription cancelled mid-year runs to the end of that year. Cancelling always stops the next renewal.

Regardless of the 14-day window:

• Duplicate or incorrect charges. Charged twice, or charged after cancelling? We refund it in full.
• A sustained fault on our side. If a problem we cannot fix stops you using the service for a sustained period, we refund the affected period.

Upgrading takes effect immediately and is charged pro-rata for the rest of the period. Downgrading takes effect at the next renewal; we do not refund the difference for the current period.

Karbon360° is sold to businesses. If you are nonetheless a consumer with a statutory right of withdrawal, that right applies and this policy does not reduce it.

Email info@karbon360.tech with the account email and the date of the charge. We reply within one business day. Payments are processed by our reseller and Merchant of Record, Paddle.com Market Ltd, and approved refunds are returned to the card you paid with, normally within 5–10 business days.